MOEFO 12-Month Limited Warranty Policy

At MOEFO, we are committed to delivering reliable and high-quality coffee equipment. To ensure the best experience for our customers, MOEFO provides a 12-month limited warranty for all eligible products purchased through authorized channels.

If your product experiences a quality-related issue within the warranty period, our support team will assist you in diagnosing the problem and providing an appropriate solution.

How Our Warranty Process Works

1. Contact Support
   Please contact our customer support team and describe the issue you are experiencing in detail. If possible, provide clear photos or videos showing the issue.
2. Provide Proof of Purchase
   To verify your warranty eligibility, please provide proof of purchase such as an order number, purchase receipt, or payment screenshot.
3. Technical Review
   Our technical support team will review the information provided and typically respond within one business day with troubleshooting guidance or next steps.
4. Troubleshooting Assistance
   Customers may be asked to follow troubleshooting instructions provided by our support team to help identify and resolve the issue.
5. Replacement or Refund Solution
   If the issue cannot be resolved and the product is confirmed to have a manufacturing defect, MOEFO may provide a replacement of equal value. In some cases, a partial or full refund may be offered depending on the product condition and usage time.
6. Replacement Shipping
   If a replacement is approved, the replacement item will typically be shipped within 3-5 business days after confirmation.

MOEFO Limited Warranty Terms

1. Warranty Coverage Period

All eligible MOEFO products are covered by a 12-month limited warranty starting from the original purchase date. This warranty covers manufacturing defects and product quality issues under normal use conditions.

2. Geographical Limitation

This warranty is valid only within the country or region where the product was originally purchased. The warranty may become void if the product is transported outside the original country of purchase or shipped to a different country after delivery.

3. Replacement Warranty Duration

Products replaced under warranty will continue to be covered for the remainder of the original warranty period or 3 months after the replacement date, whichever period is longer.

If a product has been fully refunded, the warranty coverage for that product will be considered terminated.

4. Warranty Claim Validity

Warranty claims must be submitted within the warranty period. MOEFO may not be able to process claims submitted after the warranty period has expired unless otherwise required by applicable consumer protection laws.

5. Shipping Costs That May Be the Customer's Responsibility

• Returning products for reasons other than verified manufacturing defects.
• Warranty claims for items that have been taken outside the original country of purchase.
• Shipping costs associated with unauthorized returns that were not approved by MOEFO support.
• Returned products that are inspected and confirmed to be in normal working condition.

Items Not Covered Under Warranty

The following situations are not covered under the MOEFO limited warranty:

• Free products, promotional gifts, or complimentary items.
• Lost or stolen products.
• Damage caused by unauthorized repairs or modifications.
• Damage caused by external factors such as accidents, impact, fire, or natural disasters.
• Damage caused by misuse, improper installation, or improper operation.
• Damage caused by exposure to water, extreme temperatures, or environmental conditions.
• Products without sufficient proof of purchase.
• Products that have exceeded the warranty coverage period.
• Issues unrelated to product quality.
• Normal wear and tear from regular usage.

How to Request Warranty Service

If you need warranty assistance, please contact our customer support team with the following information:

• Your order number or proof of purchase
• A description of the issue
• Photos or videos showing the problem (if available)

Our support team will guide you through the troubleshooting or warranty claim process as quickly as possible.

Customer Support Contact

For warranty service or product support, please contact us at:

Email: support@moefo.com

Our support team typically responds within 1 business day.